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Why Are Shipping Charges Set Up This Way?
Why Don't You Offer Free Shipping? As a general rule we believe that it is more fair to charge a better price on all our products and a fair shipping charge than to increase all our product prices and offer free shipping. How Long Will It Take To Get My Products? This varies based on your location, product availability and shipping method. If all the products on your order are in then it will usually ship according to the availability as seen on the item details. Ground delivery can take anywhere from 1-5 working days after we ship the item depending on your location. What If I Pay By Check Or Money Order? Payments by check or money order must be received and clear the bank
prior to our shipping the order. This means there can be a delay as
long as 5-7 business days from the time you send your check. What If One Item Will Delay The Entire Order? If you have an order and one item is going to cause a significant
delay, we will usually ship your order in two shipments. You will
not pay any extra shipping charges for the second shipment. When Will My Order to be Shipped? You will receive an e-mail confirmation that your order has shipped
on the day it ships out. At any time you may contact us via email
(click here) or call us at 1-678-438-5906 to check on the status. What If My Order is Lost Or Damaged
in the Mail? If your package is lost or damaged during shipment - don't worry as
all of our packages are insured. You will be required to verify (in
writing) that your package is damaged or that you never received the
shipment. In the case where packages are lost, if you receive
duplicate shipments (original & replacement) you will have the
option to purchase the second set of merchandise or ship the package
back to us at your own cost. Am I Charged Before My Order Ships? We do not charge your credit card until your order is ready and
available to ship. If your items are backordered then you will not
be charged until they are ready to ship.
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At
Keepsake Italian Charms .com, we do not use
shipping charges as a means to make extra money and we don't want to
trick you by hiding the charges in the cost of the items. So, in
order to attempt to make the charges simple to calculate and fair we
have implemented a tiered rate structure
